About me
I have over 20 years of experience building and scaling the systems behind high-performing organizations.
I am excited by work that serves the greater good, creates a lasting impact, and drives innovation. I strive to implement operational systems which put human-centered thinking first and use these to optimize the creativity, productivity, and well-being of both employees and the workplace.
I am currently Director of Global Design Operations at Kenvue, where I lead initiatives across brand governance, portfolio management, capacity architecture, and platform infrastructure. Prior to this role, I served as Director, Creative Operations at The Body Shop (L’Oreal) and as Director of Creative Services and Head of Production at Exposure America.
Speaking Engagements
The Position and Influence of Design Operations in the Future
Henry Stewart Design Operations
May 16, 2024
New York, NY
Opinions on the implications for decision-making today
Experts discuss the future of Design Operations. Design is going through a transformation. Its position and influence within product organisations is changing.
Led by Tim Gilligan, Jenny Price from IBM, Ian Paradise from Bose, Sasheen Andregg from Intuitive and Carrie Roberts from Kenvue share their views on:
Increasingly we see Design organisations reporting into Product. Is this a trend we expect will continue? What are the implications of the answers for DesignOps?
Whether DesignOps can help connect and deepen Design’s relationship to Business, re-articulating Design as a strategic discipline
Can DesignOps change the growing perception of Design as a cost centre and build a reputation of ‘Design as a competitive advantage and business driver’?
What will and should be the relationship between DesignOps and Design and Product leaders? How about tech and business?
What will the relationship with ProductOps look like in a scenario when Design’s position is changing?
A discussion of how perception of the future impact decisions that must be made today. How to be ahead of the game and well-positioned to shape the future of Design Operations in your own organisation.
Podcast Guest
Inside Jobs Podcast
July 2022
In this episode of Inside Jobs, design operations leader Carrie Roberts takes us from the confines of her mother’s pantry to the colossus that is J&J. For as long as she can remember, Carrie has been a natural organizer—a problem solver and creative enabler who eventually migrated from fashion to pharmaceuticals. She has been intentionally opportunistic about the choices she has made with regard to her career, having spent the past five years with the influential hub that is J&J Design. Join us to hear what it takes to create the opportunities you want. And why Carrie isn’t shy about declaring her intentions to step into her boss’s role.
Relationship Building for Even More Successful Creative Operations
Executive Roundtable
Sept 2019
Strategic relationships can make or break the success of your team. Hear from these leaders about how they’ve formed strong connections with important stakeholders—IT, Finance, Marketing, Creative Directors, client partners, and more—and the successes that have resulted from them.
Moderator:
Marta Stiglin, Organizational Strategist & In-House Influencer
STIGLIN CONSULTING
Panelists:
Dario Mescia, Head of Creative Operations
CHILDREN'S HOSPITAL OF PHILADELPHIA
Danna Dolich, Director, Creative Operations & Project Management
WIEDEN + KENNEDY
Carrie Roberts, Global Design Operations, Resource Management
JOHNSON & JOHNSON
Jodi Baker, Senior Manager, Creative Operations
PANDORA
What’s In Your Creative Toolbox
Henry Stewart Design Operations
July 2022
What's in your Creative Ops Toolbox?
In today’s creative environment, every successful marketing and creative leader has their own key "tools" which help them sort through the complexity that modern day creative execution demands.
Many think of these as their “Swiss army knife for success”. Automated Workflow, Data Analysis, Agile Methodology, and Business Acumen are a few examples of the "tools" that these leaders depend on to be successful.
Join this interactive panel discussion, as we use a scenario-based format to go behind the curtain and explore which tools these industry professionals have identified as must haves for their Creative Ops Toolbox.
Moderator:
Kevin Brucato, VP, Creative Operations, Prudential
Panelists:
David Iscove, Solution Architecture & Implementation Manager, globaledit
Peter Johnston, CEO, Kalo
Lauren Luscombe, Creative Resource Director, Netspend
Carrie Roberts, Studio Resource Manager, Global Design Operations, Johnson & Johnson Consumer Inc
Executive Roundtable
Creative Operations Exchange
Sept 2017
The emerging role responsible for Creative Operations has become an indispensable part of leading organizations’ marketing and creative teams. Yet, charged with such varied and disparate duties makes defining the role and problem-solving its challenges an ongoing difficulty. Voila! – The Creative Operations Exchange – designed as a unique forum to promote trouble-shooting, solutions to common pain points, process discovery, collaboration, and inspiration – offers peer-to-peer networking opportunities amongst pioneering practitioners.
Lifecycle of a Project
Global Edit’s Monthly Breakfast Series
April 2016
March 24, 2016 -- Creative Ops Breakfast presented by globaledit, the creative production platform that simplifies and accelerates the management of visuals assets at scale.
Great creative results start with great creative ideas but it’s strong project management that makes sure they come to life. While every creative project has its quirks, there is a common structure and corresponding approach that can help deliver efficiency and success for everyone involved.
Carrie Roberts, Director of Creative Operations at The Body Shop, and Dan Cohen, VP of Marketing at Republic Records, share their strategies, tools, and techniques for leading successful creative projects from ideation to delivery.
Dan Cohen has over 20 years experience in the music industry, working at various record companies, an independent marketing company and independent distribution company. He recently joined Republic Records (home to Ariana Grande, Lorde, Pearl Jam, The Weeknd, and more) as the Vice President, Marketing. Over the course of his career, he has worked with a wide array of artists including LCD Soundsystem, Gorillaz, Daft Punk, 50 Cent, and Chrissie Hynde, as well as chart topping campaigns for Alabama Shakes, The Decemberists, Five Finger Death Punch, All Time Low and Tyrese.
Carrie Roberts has over 15 years experience leading and executing creative projects for various companies and clients. Before leading the U.S. creative operations team at The Body Shop, Carrie was Director of Creative Services and Head of Production at Exposure America, where she was developing brand campaigns, events and content such as Nike, Converse, Dr. Martens, and Coca Cola.
Get Started Today
I’d love to chat with you about how I can help you streamline your organization.